Hello,
It sounds like you have a faulty window regulator.
The regulator is what moves the window up and down and is attached to the motor.
To find out exactly what broke, you will have to first remove the inner door panel. This will allow you access to the window motor and regulator.
Some of these vehicles, the window motor and regulator, come as a single unit.
Here is a helpful guide:
https://www.2carpros.com/articles/how-to-check-and-replace-a-electric-power-window-motor
I have attached diagrams below for your reference.
Please let me know if you have any questions.
Thank you.
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Friday, March 18th, 2022 AT 3:21 PM