Multiple issues after battery cables were hooked up incorrectly

Tiny
ARIANADANIELLE5345
  • MEMBER
  • 2003 FORD EXPLORER
  • 4.0L
  • V6
  • 2WD
  • AUTOMATIC
  • 10 MILES
Recently I rebuilt my engine. Ran great with no codes popping up. Then my transmission cooler lines blew, and I ended up replacing the lines along with the cooler. I had to fill my transmission from the bottom at a certain temperature because my car is not equipped with a dipstick. When I was working on it, I forgot to unhook my battery, so I needed a jump start. I called AAA and they sent out a tow company, but the technician that was dispatched switched the cables which resulted in a huge spark. Now my gauges fluctuate, and my gearshift moves freely and will engage in all of the gears when the car is off with the key turned but it on but the second, I turn it on it either does not engage in any of the gears at all or it is delayed and jumps backwards as it engages. My question is, am I more than likely responsible for that or is he and what could the problem be? I didn’t touch the shift cable or any electrical. A PCM code popped up along with multiple codes that said out of self-test range. Also, a code that means unable to hold speed. The technician is denying he switched the cables, so my claim was denied so I have to figure this out on my own. So, any help would be much appreciated.
Monday, February 7th, 2022 AT 8:59 PM

94 Replies

Tiny
JACOBANDNICKOLAS
  • MECHANIC
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Ariana,

You are not having good luck. I'm still waiting for a response related to the vacuum hose, so hang in there.

If the terminals were switched, it could have damaged several different things. So, I don't think your work is the cause. Are you sure the transmission fluid is full? If it is low, it can cause a delayed shift (bang) or not shift at all.

Let me know about that. Also, let me know if you have inspected all fuses and what codes you are getting.

Joe
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Tuesday, February 8th, 2022 AT 8:02 PM
Tiny
ARIANADANIELLE5345
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Tell me about it. You know about Murphy’s law? Well, Murphy is my best friend apparently lol. And yeah, I checked every single fuse, and they were all fine. And I bought a good code reader that told me the transmission temperature, so I filled it at the right temperature until it started coming back out and then I stopped and plugged it up. I don’t have a dipstick, so I had to go underneath and use a hand pump to fill it. I had to return the code reader because it was too expensive, but I am going to borrow one today and I will let you know what the codes are.
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Friday, February 11th, 2022 AT 9:45 AM
Tiny
JACOBANDNICKOLAS
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Honestly, Murphy is not playing fair! LOL When you checked fuses, did you confirm there is power to and from them?

And don't you love having to check transmission fluid like that? Ugh! Most people won't do it or can't. I wanted to say something to you and forgot. If the gauges are going crazy, this wasn't caused by you. Something electrical was likely damaged by reversing the polarity at the battery. The transmission line may have damaged the transmission but shouldn't have done anything to cause the gauges to act as you described. I suspect a module was damaged when it was shorted. As a result, multiple issues are showing up now.

If you have a list of the codes, let me know what they are so I can check things out on my end.

Let me know what you find.

Take care,

Joe
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Friday, February 11th, 2022 AT 1:48 PM
Tiny
ARIANADANIELLE5345
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I got out my fluke multimeter and tested each fuse and each one beeped so they’re all working. I checked both the ones under the steering wheel and the ones under the hood. When I hooked the code reader up the first few times after purchasing it, there was no trouble codes but as soon as the guy switched the cables multiple ones popped up. I remember seeing a PCM code and I remember seeing p1568 which meant unable to hold speed. Then multiple ones that said out of self-test range which I’m still not sure what that means. The guy that’s going to let me borrow his code reader changed it to tomorrow, but I’ll post them as soon as I can get them. But if the transmission was damaged, wouldn’t I not be able to change gears at all? Because when the car is on but not started it engages in every year but when it’s on and started the gear shift moves freely but none of the gears will engage or they engage late and sometimes accompanied by a really hard kickback. I was told by AAMCO that the technician switching the cables may have burnt out a solenoid or something. My torque converter, solenoids, fluid, filter and pan gasket were all new when this happened so in no way should they be messing up like this. It was a tow company that did it and I’m pretty sure they’re messing with me because I’ve been trying for two days to get a tow to a shop for a diagnosis. So, I don’t know what to do. I cannot tow it myself or I would have by now and it seems I’ve been blackballed by the tow company. I don't know how to get my car fixed now other than figure it out with the help of your website and try to do it myself. This website has for sure been a saving grace.
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Friday, February 11th, 2022 AT 2:29 PM
Tiny
JACOBANDNICKOLAS
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Ariana,

I'm glad to be here to help. It is a little more difficult when the vehicle isn't in front of me, but usually, we get things going again.

I have to ask a question. When you say key on engine off the shifter engages but won't when the engine is running, I'm really confused. The transmission can't engage with the engine off. Do you mean the shift lever feels different?

Joe
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Friday, February 11th, 2022 AT 3:30 PM
Tiny
ARIANADANIELLE5345
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I mean like how you move a car when it’s dead. Key on brake pedal depressed shift to neutral. It’ll move like that, and you can hear it when it engages in each gear and if you take your foot off the brake when in neutral the car moves but when it’s on and started the gear shift moves but you don’t hear anything and if you take your foot off the brake while in drive the car doesn’t move at all or it does but it jerks backwards first. At the very beginning right after this incident happened it would only move in reverse then it wouldn’t move at all and when I tried it stalled out.
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Friday, February 11th, 2022 AT 3:47 PM
Tiny
ARIANADANIELLE5345
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I don't know what is engaging honestly and I don’t know what it’s called either but whatever it is you can hear it engage when you change gears, lol.
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Friday, February 11th, 2022 AT 3:49 PM
Tiny
JACOBANDNICKOLAS
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Ariana, when you shift through the gears either with the key on only or with it running, does the gear selector indicate the correct gear? There is a transmission range sensor that determines what gear the vehicle should be in. That could be bad. Note that the range sensor signals the powertrain control module for gear selection. From there, the PCM communicates with the transmission control modules, sensors, and so on.

Let me know if you noticed any changes with the indicator. Also, I attached the wiring schematic below for your review. I highlighted all wires from the range sensor for you.

Let me know your thoughts or if you have other questions. If the gear indicator isn't working or is off, I suspect the range sensor was damaged. If it is working properly, I suspect the PCM was damaged.

Take care,

Joe

See pics below. Note: I had to cut the schematic in half to make it readable for you. I did overlap them so you can follow from one to the next.
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Friday, February 11th, 2022 AT 4:24 PM
Tiny
ARIANADANIELLE5345
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The gear shift shows the correct gear while it’s on without running and when it’s running. It just won’t actually change when it’s running. It has no problem changing gears when the key is in without the engine running because I can throw it in neutral no problem. When it’s running, I can’t throw it in anything about the gear shift moves and so does the needle telling me which gear I’m in.
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Friday, February 11th, 2022 AT 9:43 PM
Tiny
JACOBANDNICKOLAS
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Ariana, I have a feeling the PCM was damaged. Crossing the cables wouldn't have hurt the mechanical components in the transmission. When you had the leak, how low did the fluid get in the transmission? Also, have you ever been able to get the scanner to recheck codes?

Let me know.

Joe
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Saturday, February 12th, 2022 AT 8:04 PM
Tiny
ARIANADANIELLE5345
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It didn’t get that low and I never started it while it was low. He brought the scanner, but it wasn’t the right kind. For some reason it wasn’t compatible with my car. If my PCM was damaged would my car still be able to start?
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Sunday, February 13th, 2022 AT 7:04 AM
Tiny
JACOBANDNICKOLAS
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Based on what was damaged internally, yes it could still start.

Do me a favor. If you can, make a video of it running, when you shift into gear, and the gear position selection. I want to see exactly how it is acting.

If you can't, no problem. By the way, what kind of scanner did the person bring? The vehicle has a straightforward OBD2 system,

Let me know.

Joe

PS: By the way, it appears your vacuum hose has everyone confused on the Ford Explorer forum. LOL I've reached out to as many people as I can, and no one knows.
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Sunday, February 13th, 2022 AT 5:53 PM
Tiny
ARIANADANIELLE5345
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Last time I started it and tried to shift there was a really loud bang. I'm worried that if I do it again it’s going to mess something up. Is that a possibility? Like can I mess it up by shifting one more time? Then again, the shop that looks at it will have to do that anyway, right? And I don't know it just said auto scanner something. It didn’t even say OBD II anywhere.
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Monday, February 14th, 2022 AT 6:02 AM
Tiny
ARIANADANIELLE5345
  • MEMBER
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And if there’s a short somewhere, will it hurt the car if I charge the battery while it’s in the vehicle? I don’t know if I’ll have to charge it, but probably so because I haven’t started it lately.
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Monday, February 14th, 2022 AT 6:04 AM
Tiny
JACOBANDNICKOLAS
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Hi,

If you are worried about charging it in the vehicle, just disconnect the negative battery terminal when charging.

https://www.2carpros.com/articles/how-to-charge-your-car-battery

Let me know.

Joe
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Monday, February 14th, 2022 AT 2:25 PM
Tiny
ARIANADANIELLE5345
  • MEMBER
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Okay, will do and did you also see what I replied about starting it and changing gears? Do you think it’ll mess anything up or will it be okay?
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Monday, February 14th, 2022 AT 5:14 PM
Tiny
JACOBANDNICKOLAS
  • MECHANIC
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Ariana,

I wish I could give you a concrete answer, but it's hard to do because I don't know where the short is or what made the loud bang. However, it's the only way to check things. If there is damage done, I don't feel starting and trying to shift will further damage it.

I don't want anything to happen if there is a short, so when the battery is charged and you reconnect it, pay attention if there are any major sparks when the cable touches the terminal. If everything is turned off, you may see a slight spark, but nothing major. Also, if there is a major draw on the battery after being connected, the battery cables can get warm or hot. If that happens, disconnect the battery.

Just be careful, aware, and let me know what happens or if you have other questions.

Take care,

Joe
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Monday, February 14th, 2022 AT 8:16 PM
Tiny
ARIANADANIELLE5345
  • MEMBER
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Quick question. I of course wouldn’t want to do this without asking permission first, but would it be okay if I screenshot what you said about the likelihood of my PCM being damaged to my case manager for my claim? Since the tow company is denying my claim, AAA is trying to help mediate and any mechanic saying anything about my PCM will likely help me get them to fix the damage they caused. Of course, I would only want them to fix it if the fault is theirs in the first place, but I am hopeful that any information/expertise on the matter will help me show that I am not the one the fault belongs to.
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Tuesday, February 15th, 2022 AT 12:01 AM
Tiny
JACOBANDNICKOLAS
  • MECHANIC
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Ariana,

Absolutely you can do that but thank you for asking. What kind of friend would I be if I said no? LOL

Let me know if there is anything I can help you with.

Take care,

Joe
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Tuesday, February 15th, 2022 AT 3:28 PM
Tiny
ARIANADANIELLE5345
  • MEMBER
  • 323 POSTS
I am going to get that video for you, but before I can start it, I am trying to figure out how to put the oil pump gear back in. The o ring was leaking so I fixed it but now it won’t go back in all the way. I’ve read so many different things about losing the shaft and stuff like that but I’m pretty sure mine is still there in the oil pump. So once I get this back in, I will start it and send you the video of how it is when it shifts.
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Thursday, February 17th, 2022 AT 1:42 PM

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