Entertainment screen not operating even after replacing it

Okay. We need a little more info. Which size screen do you have? Looks like it could be the 4.2 inch, Monochromatic with 6 speakers, or the 8 inch touch screen.

More than likely you have some codes. Can we check for codes as well?

If there are no codes then more then likely the screen has failed. However, there are some tests that that we can do.

Let me know if there are codes and which radio and we can go from there. Thanks

Okay. That makes more sense and was my next question if you had audio or not.

Can you give me a list of part numbers that you have replaced? Reason is there are multiple modules and other components that are involved with this and I think I know what the issue is but clearly if you already replaced it then we can move on. Part numbers of the components will allow me to see what the technical name for each is. Thanks

Just to clarify, the part number you gave me is for the display unit only (FDIM). I thought you said you put the radio unit in it as well.

Is this the only part that you have put in it? CJ5T-18B955-FC

If not, what is the part number for those parts as well? Thanks

Yeah. The screen just displays what is sent to it. The fact that you don't have audio either points to the control side. Here is the problem, you have what is called the FCIM and the ACM. The ACM actually controls the audio portion of the radio however, the FCIM controls your interface with the audio system (ACM).

The only way to know which one of these is causing this issue is to hook a scan tool to it and see which module is on the communication network.

At this point we are guessing but simply due to the fact that you have no audio or touch screen, I suspect the FCIM is the issue.

Refer to the attachment in my prior post for the detail on these two modules.