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1998 Toyota 4X4 customer claim

Tiny
2CP-ARCHIVES
  • MEMBER
  • 1998 TOYOTA PICKUP
  • 6 CYL
  • 4WD
  • AUTOMATIC
  • 125,000 MILES
1998 Toyota 4X4 truck mileage: 125,000. I am dealing with a claim in my business of 16 years. A customer is telling me that we did not put in any oil, while doing a 17-point service oil change. The customer drove exactly 400 miles and 1 week with no oil, allegedly. I know this is not possible. Do you have any helpful information I can use to prove I am correct?
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Thursday, October 14th, 2010 AT 8:54 PM

1 Reply

Tiny
2CP-ARCHIVES
  • MEMBER
  • 4,540 POSTS
If there were no oil in the motor when it left your shop, the car would not have gone 400 miles. In fact, the customer would have been lucky to get a mile or two. If there is no oil in the motor, the rod bearings will not be lubricated and cooled. Therefore, the soft bearing material overheats and melts causing the rod bearing to fail. We do not have any treatises on this basic topic, but you might find something helpful from one of the books listed throughout our Website.
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Thursday, October 14th, 2010 AT 8:57 PM

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