Hi,
If both handles failed, the linkage may have come apart or the latch has failed. The only way to make the determination is to remove the door panel.
Since the door is closed, it does make it a bit harder, but the good news is there is only one screw, and the rest is held on by plastic clips. The one screw is easily accessible with the door closed.
I attached the directions below for the removal of the panel. Let me know what you find when it's removed or if you have other questions.
Take care,
Joe
See pics below.
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Thursday, July 7th, 2022 AT 9:06 PM