I own a 2002 VW Passat 1.8T with 28,000 miles and noticed some grinding noise and a slight pulsing of the brakes. I took it in for servicing and was told that the rear pads needed replacing and the front rotors needed to be turned. When I picked up the car I was told that there was a problem turning the left front brake rotor so it was replaced "at no charge to me". After the service the brakes were in worse condition. The brake pedal was very spongy and there was a severe pulsing which resulted in inconsistant brake pedal travel. I felt they were unsafe. I returned the car the next mornig and was told the right front rotor would also need to be replaced at additional charge to me. The service manager told me that it was within their guideline to replace only one rotor. I always understood that both rotors must be replaced at the same time. My question is do rotors need to be replaced in pairs and was I ripped off by the "free" rotor replacement?
Feb 5, 2007 at 7:27 AM