Hello,
It sounds like the lock rod fell off the latch so you cant unlock it. You will need to get the door panel off, Try to remove the seat first, this will help. Then lock for the lock rod to see if it is off the latch.
Please let us know what happens, we are interested to see what it is.
Cheers, Ken
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Monday, August 7th, 2017 AT 4:26 PM