Hello,
This sounds like you have a starter module going out which it will engage the engine starter instead of using the hybrid engine to start the engine up. I would start by checking the fuses for the system which are ECM/TCM/ SGCM FUSE, 4WD/ESCM FUSE, ECM/TCM FUSE in the fuse panel, Here is a guide to help you get started:
https://www.2carpros.com/articles/how-to-check-a-car-fuse
I have included the engine and hybrid wiring diagrams so we can see how the system works. The reason I think the generator starter module is out is because the car is starting the engine with the engine starter instead of the hybrid motor.
Is the check engine light on or any warning lights?
Check out the diagrams (below).
Please let us know what you find. We are interested to see what it is.
Cheers, Ken
Images (Click to make bigger)
SPONSORED LINKS
Tuesday, January 9th, 2018 AT 4:31 PM