Heater wont work?

Okay, I have a few questions. First, is the engine running at a normal operating temp? Second, with the engine hot, running, and the heater on, do both heater core hoses get hot? Is the coolant full? You mentioned the AC doesn't work either. Is the fan not working? This guide and video can help.

https://www.2carpros.com/articles/car-heater-not-working

and

https://youtu.be/SNRb6pSwYuU

Let me know.

Joe
PS: Happy New Year! And don't worry, we'll get heat.

Hi:
First, thank you for the positive votes. Please let me know the outcome to the questions I sent you so I know what direction to point you toward.

I hope you have a safe and happy new year, and thanks for using 2carpros. Com.

Joe

Okay, if the blower motor doesn't turn on, it could be the result of a few things. We need to first determine if the motor is getting power. It is located under the dash on the passanger side. Check to see if there is power to the motor and let me know what you find.

Joe

Are both heater core hoses hot?

If both are hot and you get no heat, then the blend door isn't working. It is located near the heater core and determines if you get AC or heat.

Have that checked and repaired.

Sounds like you're talking about the heater control valve.

Heater control valve has 4 water hook-ups, water control valve has three.

About 20.00 dollars.

It is probably an air vent door that is not moving. I believe your year uses elctriclal actuators so the motor may need replacement or the door may be broken. The air box is where it is located, under dash from center to blower motor.

I am also giving you a walk through diagnsotic for your situation. Just use the link below to get to it;

https://www.2carpros.com/articles/car-heater-not-working

I would recommend rechecking the thermostat again I've been fooled by new ones before and make sure the cooling system is bleed thoroughly-could be air lock causing it.

Always bleed air from cooling system after replacing coolant. Set heater for maximum heat. Remove radiator cap. Loosen drain plug and remove drain bolt (if equipped) from engine block. Drain coolant reservoir. Fill coolant reservoir to MAX mark with 50/50 water-coolant mixture. Loosen bleed bolt and fill radiator up to base of filler neck. Close bleed bolt when coolant flows out without bubbles. Tighten bleed bolt. With radiator cap removed, start and operate engine to normal operating temperature. Add coolant if necessary and check for leaks.

Does he not have access to factory repair manuals?
Maybe the box does not need to come apart. Sometimes these things are tough to figure out without the right guidance. I don't have access to Ford factory service manuals.
I found information that leads me to believe, it may be easier to repair using an aftermarket kit called a, "Heater Treater". I looked at the box and I think you would have to bend the door and risk breaking the posts that the door swings on, which is probably what is broken now.

I think this is something to look into and maybe the easiest way to fix the problem. Hopefully the door can be sent back, but special order parts rarely can be refunded.
From what I have seen, I would try to flex the door and pop it into place. It would not hurt to do it on a hot day to reduce the possibility of breaking it. If you are stuck with it and can't get the Ford Factory Service manual instructions, you will have to way out the options.
Try to call the dealership it was purchased through and ask if they can print out the applicable pages from a service manual. You might have to do this as your mechanic will have little or no chance at getting help.
Some ammo you might use to get the pages copied;
I guess my question would be, "If the part is a Ford factory part, they would not sell it if it were not serviceable. They would sell the entire box."
I hope this helps. Let me know how it turns out.