Hello,
This sounds like it's due to an internal mechanical failure that caused the issue.
The type of oil is not the culprit here. The 0W-20 is the correct oil.
As you have mentioned that the oil was at the correct level, so we know it was not for being low on oil.
Depending on the mileage and the purchase date of the vehicle you might be able to have it done by the dealer under warranty.
The best course of action would be to call your local dealer and let them know what you have experienced. They will likely get more information from you and tell you what can be done.
Let me know if you have any questions.
Thank you.
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Tuesday, January 25th, 2022 AT 12:13 PM