The handle will move up and down but there is no tension on it to release the cable.
Jun 2, 2020 at 6:13 AM
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KASEKENNY
CERTIFIED EXPERT
18,907 POSTS
More then likely the parking cable has come off or broke. Here is the process on how to adjust it but it basically will get you access to the shifter and you can check it.
Let us know what you find and we can go from there. Thanks