Hi,
As far as voltage, you should be getting battery voltage, 12v. Let me know what you are seeing. If it's lower, we need to go back to the body control module (BCM) to see if there is an issue with the connection.
Now, believe it or not, the wiring schematics for the locks are three pages long. I had to cut each page in half to make them readable for you. I did overlap them so you can follow from one to the next, and I highlighted the wires related to this issue.
At the actuator, there should be a brown and blue wire going to that actuator itself. Power to those wires is orange and the other is light blue. Both wires are able to transfer power. However, the make the switch go in opposite directions, polarity is switched. Basically, power to one wire will unlock, and power to the other wire will lock. Check that first. Note that you should see 12v.
After the schematics, I attached a troubleshooting guide for you. Let me know if it helps.
Here is a link you may find helpful:
https://www.2carpros.com/articles/how-to-check-wiring
Let me know if this helps or if you have other questions.
Take care,
Joe
See pics below.
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Monday, October 18th, 2021 AT 8:53 PM