Will not turn over

Tiny
RON PELLO
  • MEMBER
  • 2010 CHEVROLET SILVERADO HYBRID
  • 180,000 MILES
I went out to the truck in the morning tried to start it and everything was dead. I drove it the night before and all was well. So I went down and bought a new correct battery and installed it. Still no crank. But I now had lights and radio. The dash said check hybrid system. I had a friend that highly recommended a hybrid mechanic that would come to the house and repair it. He brought out a lap top and messed with it 4 or 5 times for about 3 hours each time. He told me it was the big battery. So we replaced it. No change. Then he said it was the big box under the hood with all the big wires going into it. So we replaced it. No change. So then he said the battery going bad took out a program in the computer and I had to tow it to his shop for him to fix it. Next we were waiting for a programmer that only came in on Thursdays. Reprogrammed and no change. So he then replace my new 12 volt battery with a another new battery saying it had a bad cell. No change. Next he said it needed some kind of module that he had to get from the dealer and it would take a couple of weeks. It has been about 2 months now and he just called a week ago and said it has a bad main board that was caused by the battery going dead. Another dealer part. I don't know if that was replaced because now he has called and said that he would bring it back to me and give me back my fifteen hundred dollars and keep all the new parts he put in. The reason he gave is that it now needs a new inverter that has to come from the dealer with a cost of $5,500.00 just for the part. Now I do not know what to do with this truck and it seems I will never know what he actually did. He insists that it needed all that stuff and it all went out at the same time while it was sitting in front of my house. Any help would be very much appreciated.
Wednesday, August 14th, 2019 AT 9:58 PM

26 Replies

Tiny
JIS001
  • MECHANIC
  • 3,409 POSTS
Hmm, the big box under the hood is the inverter? Can you post the actual trouble codes they retrieved to get some idea as to what is going on? We may also need the freeze frame data since we need to see the actual voltages to each cell on the hybrid battery?

If you have low battery voltages on some of the hybrid battery cells then that can cause an issue as well? If you can provide the additional information we maybe able to give you more information as well.
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Wednesday, August 14th, 2019 AT 10:15 PM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
Thank you so much. I will see if the guy will answer my call today and ask him for the information you asked me to get. Then I will post it. Is that the correct way?
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Wednesday, August 14th, 2019 AT 10:36 PM
Tiny
JIS001
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Yes or unless you can get a scan tool to do it yourself. If you can get an advance scan tool. here is link on how to scan it:

https://www.2carpros.com/articles/checking-a-service-engine-soon-or-check-engine-light-on-or-flashing

But you need to get to the freeze frame data which records the parameters that set the code in the first place. Most likely they may not of looked at that information. But to start with we need the codes that set the Check Engine light. An advance scanner you will be able to get the hybrid fault codes.
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Wednesday, August 14th, 2019 AT 11:22 PM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
I asked him today for what you asked for. His reply was. "The codes were gone because of the battery being dead". He then sent me two Google photographs to look at what ever machine he used to see codes. I went there and I can't figure out what any of it means. It seems to say the same thing over and over. No numbers just stuff like going threw tests and can't communicate with everything it tries to read. I tried to upload this email but no luck.
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Thursday, August 15th, 2019 AT 11:51 PM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
Well this worked. Let me try the other.
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Thursday, August 15th, 2019 AT 11:55 PM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
This whole thing has got me so upset. I have never had to take a vehicle in to the shop before. Always fixed them myself. Look what the world has done to us. This was the nicest vehicle I ever owned (looked good anyway). Who could know. Why sell a truck that no one can fix.
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Thursday, August 15th, 2019 AT 11:56 PM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
Is advance scan tool a brand of scan tool? I can't find it. Can you point me in the right direction? Please.
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Friday, August 16th, 2019 AT 12:14 AM
Tiny
JIS001
  • MECHANIC
  • 3,409 POSTS
It is a very expensive scanner. If the shop refunded you the money back then I would recommend you take your vehicle in to the dealership for proper diagnostic of the hybrid system.
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Friday, August 16th, 2019 AT 11:19 PM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
Thought you were gonna help me figure it out
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Sunday, August 18th, 2019 AT 10:12 AM
Tiny
JIS001
  • MECHANIC
  • 3,409 POSTS
Try going to your local parts store and see if they can lend you a code reader. If your vehicle is not starting and there is an issue with the hybrid system it should post some code. Once you get the generic scanner go to this link at the bottom. It will show you how to retrieve the codes.

https://www.2carpros.com/articles/checking-a-service-engine-soon-or-check-engine-light-on-or-flashing
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Sunday, August 18th, 2019 AT 10:25 AM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
Thank you for the response. This week I am going to figure out what I am going to do about the guy working on it and get it home. I have learned a lot about the system from reading and much to do with your help. After I get it home I will buy a scanner. Just not sure how far to go with it for what I need to know from it. And it seems dumb to buy one that is non directional. As with everything it requires much reading to figure out what each one does. You may be able to help me with that. What features would you say a person would really want to have with a scanner, without spending all my lunch money? You will be hearing from me as soon as I have diagnostics for you to read. Thank you Thank you Thank you. And enjoy your Sunday
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Sunday, August 18th, 2019 AT 12:15 PM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 45,453 POSTS
If I can but in here. this is the scanner you need which does the CAN system which is everything and is the new way they are doing things now. You can get one from Amazon for about $30.00.

Check out this video and the hybrid battery wiring diagrams below so you can see how the system works.

https://youtu.be/InIlnsjOVFA

It sounds like the inverter relay is stuck on which will drain the battery and cause a protocol issue with the computer. I would check all system fuses and relays which are located in the diagrams below and you can see which fuses and relays to check by the Hybrid battery system wiring diagrams below.

https://www.2carpros.com/articles/how-to-check-a-car-fuse

Check for power at all fuses key on.

https://www.2carpros.com/articles/how-to-check-an-electrical-relay-and-wiring-control-circuit

Check out the diagrams (below). Please let us know what you find. We are interested to see what it is.
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Wednesday, August 21st, 2019 AT 7:21 PM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
Thank you. I had the truck towed to the dealer for their $ 180.00 diagnoses. Before I got home from the dealer they called me. They said. You better sit down. Then said that I have no power to anything that is supposed to light up with the key on. I thought to myself. Well duuuh. I told you that. But the sit down news was before they could do anything the diagnostic charge was going up to $680.00. What could I do. I am going to find out why today. I am thinking they used a CAN scanner. But then I thought. That would be the scanner the dealer should use anyway. So I'm not sure why the diagnostic charge went from $200.00 to $800.00 From them just sitting in the truck while they towed it into the fenced area.
The next morning they called and told me that it needed a new Hpcm. Hybrid Power Control Module. They tell me it is going to cost
$8800.00 and it is not worth it to fix it. So I ask how much the parts are. They say Almost $7,000.00. And $6,500.00 is for the HPCM.
I have been reading all week about this system and the parts it may need depending on the diagnoses. I know that the Inverter Assembly cost me about $3200.00 from GM Direct and the Power Control Module cost me about $600.00. Now. If the power Control Module brings a code of U0100, like mine does. Meaning the PCM has lost communications with all the other Modules. Would that warrent the replacement of the inverter and the PCM?
There is another code. Code number POC76-00 that also came up on the scan that ( from what the guy that worked on it first says is the first scan after the Hybrid used battery was installed). This code says. Hybrid battery system high voltage present. That code is listed at all the modules that say, Lost communication with the TCP. Modules meaning System Modules. I am understanding that the P0C76-00 fault code means that the Hybrid High Voltage that is left over in the system when it is shut off, is taking longer to bleed off then it would like it to. And that would cause the truck to not turn over or start. Can you shed some light on what that part of the system does. And why that, may mean that the Power Inverter is bad? I can not find any test for just the inverter. In fact there seems to be no information about it at all. Double Top Secret.
I will be repairing this truck. It is cherry in every other way. And who out there can afford to take a loss like that.
I am hoping you may be able to continue in helping me understand this system and how it works. If you can. Then I will tell you. Besides the people who designed it. Seems no body else does. Or just wont take the time to explain. Thanks again
Ron
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Thursday, August 22nd, 2019 AT 7:04 AM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
Yes. I have been looking at the wire diagrams and you know how it is. Its going to take some time to figure out whats where wheres what. They are great. Thank you. And the Scan tool you suggested. That is a pretty good price. That is going to be the one that I get. I am going to check it out today, if I can still walk after talking to the dealer. I am just kinda stuck on the, " everyone is out to get all the money" thing with these repair guys. Cant wait to not have to deal with them. I have been doing Tile work for just about 40 years now. I could never do anything like charge for things I didn't do. Or tell someone I can do something I cant. Makes me just want to say. Whats wrong with you people ! And make me want to scream, ah! As I'm running down the street pulling my hair out.

Any one that sees this make sure. You have a wonderful day.
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Thursday, August 22nd, 2019 AT 7:37 AM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 45,453 POSTS
Hmm. You know the BCM has a lot to do with the system as well which they trouble with and would explain your issue. I would check all fuses and mega fuses. See if you can get the engine to turn over by bypassing the starter relay. Here is the starter wiring so you can see how the system works. Scan the CAN we need to see what that brings back, but I am thinking it will be the BCM. You are diligent, I like that.
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Thursday, August 22nd, 2019 AT 11:27 AM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
I am back. I am going to install a used drive motor generator control module. That has almost everything in it that works the starting and charging part of the hybrid. I have the used battery that the guy that worked on it left in the bed. I am going to install the battery and put it all back together and clear the codes the see what it comes up with. Does that sound like a good way to start?
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Friday, February 14th, 2020 AT 3:07 PM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 45,453 POSTS
The only problem I see is the programming. I would sure like to get a CAN scanner on there to see what comes up ourselves. Did the engine crank over? did you have security light flashing? did the dash lite up when the key was on and did we check the mega fuses? This can be as simple as the ignition switch gone bad. Here is the wiring diagrams and a guide to help check the continuity:

https://www.2carpros.com/articles/how-to-check-wiring

Red/white should have power, "key on" the brown, pink and white should have power, pink and black should have power when in the crank position. Check out the diagrams (below). Please let us know what you find. We are interested to see what it is.

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Saturday, February 15th, 2020 AT 9:59 AM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
I have it put back together. But no still crank. Dash lights up. Most things seems to be working inside the truck. The scan tool I have is not going to work for me. I subscribed to ALLDATA to try and figure this out. I thought that if I had the same information the shops use, It would be easier. But there is a big problem with that. The diagnostic procedures they give are great. Assuming you have all the top notch equipment to test with. I need to know what My scan tool needs to be capable of to get just enough info to repair my problem.
So the ALLDATA deal I joined on to. Really does not do me much good. I can't test everything they want me to and in the sequence they say. And that changes everything. Pretty much renders their shop manual useless.
Do you know of a repair manual for this system that will tell me the steps to take to repair this truck with tools like the regular guy buys. Or it would be really nice to have a manual that I look up the symptom and it would tell me what I need to check, where it is at and how to check it. In layman's words. I have gone in so many directions. I'm feeling dizzy. And I am not dumb. I've always been able fix just about anything. Gotta do something though. The dealer told me to just throw it away and take the loss. I still owe $5,000.00 on the loan. Are these guys crazy. It was very obvious that they did not know how to work on these systems. Chevrolet did not sell that many hybrid trucks in California in 2010. And the dealer does not repair it replaces. Anyway I am going to fix this truck. I sure could use some advise.
I need to start with the scan tool. What does its capabilities need to be.
And thank you guys. And girls if applicable.
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Saturday, February 15th, 2020 AT 4:50 PM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
Is there any way to put the vehicle into jump assist mode without a Tech 2 scan tool?
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Saturday, February 15th, 2020 AT 7:38 PM
Tiny
RON PELLO
  • MEMBER
  • 31 POSTS
First I should apologize to the ALLDATA people. Its not their fault I don't know how to use their site.
That being said. I put a scan tool on the truck. Lots of communication codes, U0102, U0293, U1817, POAID, U1843. Then it has a test labeled; Available Modules; Global OBD2, Module# $7E8 Protocol;CAN Module# $7E9 The scan tool pretty much would not read anything. Their were more communacation dtc s caused by those faults and hybrid battery volts on 20 cells. On the dash. It reads, service theft deterrent system, service airbag system. Service tire monitor system. SYS, engine, and airbag lights are on. Everything else besides the drive train works. I have no idea. I was going to check the ignition switch as you suggested but after this I was not sure it would be needed. And the super fuses. Wondering if they all need reprogramming. Do I start at the power as you suggested?
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Sunday, February 16th, 2020 AT 7:00 PM

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