No you don't understand. That vehicle has systems on it that require the specific scan tools and programming that ONLY the Mercedes dealers have access to. Unlike many other makes Mercedes doesn't allow access to their data by non authorized shops. So Bobs shop on the corner can't get the programming info to work on them.
Same thing is true with other makes as well, Rolls Royce, Bugatti, Ferrari, BMW, Skoda and others don't allow access. You might get regular service info like how to change the fluids but most of it isn't available to anyone who isn't a dealer.
Are most dealers overpriced? - That depends on how you look at it, add up the cost to buy the dealership from the company, cost of the building, taxes, astronomical insurance rates, all of the tools and equipment they are required to buy and the normal business overhead on top of that. Then you add up the labor costs for the technicians and the insurance and it is quite a price tag. On average a shop pays the techs under $25 an hour for the top techs, The rest pays the bills.
They are still my last resort as a service/repair shop unless it is for something that cannot be done anywhere else.
You have the same issue with Mercedes as farmers do with John Deere. Both make their equipment so that you need their special software and tools to be able to work on the electronics. The factory specific scan tool for that car runs $18,000.00 plus about $1,000.00 per year for updates. Want programming access as well, add $400.00 a month. This is something that ALL of the companies are trying to do, they are using the DMCA to say that the software is proprietary and that they cannot let other people into it because then the software could be altered to make emissions or safety systems fail and the company would be held liable.
All of the companies now integrate the security systems, keys or fobs. Programming them requires access to the factory data, without it you can easily brick the computer modules and turn a nice car into a car that goes to the salvage yard because it is so expensive to repair or worse you cannot get the parts. Many of the modules used are a one time unit, you program them for one vehicle and that's it, they cannot be programmed again. Mercedes isn't alone in that.
As a different example take a look online for Chrysler TIPM issues. That is the smart fuse box, it controls just about every electrical item on the vehicle. Each has to be programmed to match the VIN and options the vehicle has. They are failing at a rate faster than the company can get new ones made! Currently they are on a 3 month back-order. These are something that was designed and implemented by Mercedes when they owned the company.
Personally I consider every vehicle out there as a pile of bolts and parts that will need repair sooner or later. The problem these days is getting the parts and info to do that.
You think I'm being an ass for sending you to a dealer. The facts are that they are the only ones who have the access these days to actually do the repair you need.
The only way around that system would be to gut out the electronics that operate the engine, transmission, instrument panel and entertainment as each has a part in the security system. That is intended to make it harder to steal or sell parts if the car is stolen. It also makes them much harder to repair without all the access needed.
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Sunday, April 15th, 2018 AT 3:46 PM