Hi,
By chance, did they provide you with the code that was retrieved? Also, what size engine is in the vehicle? I need that to know what transmission you would have.
Many of these vehicles are made using a CVT transmission. If that is what you have, it doesn't work the same as a traditional transmission.
Let me know what code, if you know whether or not it is a CVT transmission, and if you have checked the transmission fluid level and condition. Does the transmission respond the same regardless of its temperature?
Here is a link you may find helpful:
https://www.2carpros.com/articles/how-to-check-and-add-transmission-fluid
Let me know as much as you can.
Take care,
Joe
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Monday, December 19th, 2022 AT 4:58 PM