2001 SAAB 9-3 repair Question Car Plays Possum: Possible Ig

At the time of my last post I had been to a second Saab dealer about 100 miles away who also denied that my car has a problem that could be duplicated as I described and denied that any other Saab owners have reported it. If you are also having this difficulty, as many other report on this site and others talk about, it seems hard to believe doesn't it?

After the second dealer, I spoke to Saab USA and the customer service agent, Ms Misty, claimed it could not be the recall item I mentioned in my last post because Saab "already paid for that repair."

Apparently GM logic is to always believe what will serve them, especially at the time of a financial crisis. Ms. Misty at Saab USA deduced that my car's problem - - which the 2 dealers say is not even happening - - could not be the recall item I mentioned in my last post because Saab "already paid for that repair" and if the identical problem as the recall is actually what is wrong with my car and if there was a Saab dealer than would actually report it, then Saab USA is claiming that the problem is still not logically or mechanicaly related to the recall because the local dealer was paid for the recall work previously. That was not my conclusion. What is your conclusion, beside the obvious that Saab USA needs a much better dealer nertwork?

A week later, after being stranded for a an hour oir more each time I used the car that following week, the car would not restart all - I kept waiting and waiting when I wanted to return home after a short trip to the hard ware store that I had put off as long as I could due to the car. I figured it would not start immediately and planned on waiting an extra hour, but after 2 � hours of waiting and not being able to restart the car I called AAA and had it flat-bedded a mile back to my house. The next day I had AAA flat-bedded it to a 3rd Saab dealer about 115 miles north (AAA premier membership!) And that dealer had the car three day while I used the rent-a-car that AAA premier membership includes!

During this time that my car was at dealer # 3, Saab USA called all the different dealers - - and here is where things get even freakier. According to Ms. Misty, the same GM customer service agent I spoke to many times that week and before, this is what the different Saab dealer service departments supposedly told her when she called to inquire about my bringing the car to their service department due to the car not restarting:

Dealer #1: Chris supposedly said "He never brought the car in for the problem described, but only for an oil change". I did not call to contest this as I already have enough proof that this place can't be trusted - and this post is long enough already.

Dealer #2: Norma supposedly said "He has not been to this dealership since July of 2005." I called Norma and she denied saying that, but said that the only questions she was asked by Misty (Norma knew her name without me giving it) and answered was did that dealership perform the recall remedy - Norma told me what she told Misty - Norma said they did not.

I mentioned this discrepancy to Misty and said it was significant in my conclusion that my safety is at risk due to the negligence and dishonesty of Saab USA and Saab dealers. She seemed to have been trained for this situation, as her only comment was to change the subject and say I should discuss it with the dealer directly because the car is out of warranty anyway.

I thought it reasonable to expect her to respond to the discrepancy and the fact that the recall remedy had not been made based on my poll of those same two dealers at the time I took the car to each one. Even though I did not know of the recall at the time, both dealers told me that my car's ignition, starter, etc were all unchanged and the car's original parts. Misty was having her own conversation however and babbled on about my talking to the dealership about my concerns. She interrupted each time I mentioned it, so I gave her time to finish, but she would interrupt me again and again to keep talking over me as loud as she could, which I suspect was to make my comments difficult to hear of the recording of the call.

By then, the third Saab dealer's service representative also denied that my car has a problem that could be duplicated as I described and denied that any other Saab owners have reported it. So I spent a Saturday driving there in the rent a car to drive home with my problem-car. However, after I picked up my car I noticed problems that it did not have before I took it to this 3rd dealership - - front wheel alignment was screwed up, the fog lights did not work and the gas peddle vibrated. I called that dealer's service representative and suggested that they send a driver with a loaner car, so my car could be driven back by their employee for repairs needed from their "best service effort." I thought it interesting that they had no resistance to this suggestion - - as if they knew? - - And my car was back in their service dept for another week, after which they still claim that the started problem not could be duplicated as I described and denied that any other Saab owners have reported it.

So, now I have another rent-a-car and will use a local independent auto repair service to make the needed repair. If the car can not be fixed I will be donating it in the name of a charity. If it can be fixed I'll be trading it in when I purchase a new care very soon.

If you hear of a class action law suit, let me know