Okay, I removed arm and the shaft was not turning but I did hear the motor running. So, I had to take the motor out to check it out. Here is what it took (2000 Ford Explorer XLT):
1) First Open the upper glass window.
2) Remove the 2 Phillips screws holding the pull strap. Lift and pull off strap.
3) There a two little pop out covers - remove the smaller one on the driver's side and remove the one Phillips screw underneath it.
4) Along the top of the plastic frame and halfway down, pull frame to remove the metal/plastic clips. Do not pull on the lower half. See picture of the metal/plastic clips.
5) Grip the bottom of the plastic frame and lift upwards to remove it. See picture of the hooked plastic retainers. Do not pull straight back, you will destroy hooks.
6) Remove the one motor connector and three bolts holding the wiper motor on to door. Then pull the motor out.
7) To access main gear, remove the two bolts holding the bracket to the motor/gear assembly.
8) Remove five smaller bolts holding the gear cover. Use a hammer and tap on the gear shaft to push the gear/shaft out.
9) My problem was a stripped gear (see pic) and was probably caused by the wiper arm getting snagged due to misalignment of the parking catch on the body and the plastic standoff near the middle of the arm. If the gear is not your problem, find the two wires going to the motor itself and then put 12v to see if it turns (you may have to have the gear out). If it does turn, you can now test the harness side for power when the button on dash is pushed. Good luck!
Will be ordering new motor assembly from Amazon. Hope this helps others.
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Monday, April 25th, 2022 AT 1:07 PM
