Need opinion of email about requesting refund from dealer

So, the ABS light is on and no speedometer, sounds like a bad speed sensor. Did you take it in so they could look at it and diagnose the problem? With the current global shortage of parts, it might take a bit to even find the part if it's not a common one. Plus, most shops are booked way out these days because they are short-handed and have much more work because people are trying to avoid buying new vehicles by repairing what they have.
One other thing is that although it might be legal to refuse the vehicle because you don't like the time it takes to repair the problem, there is another side to consider. That dealership will likely refund your money, and then let it be known at any social or business events with other dealers or shops not to do any business with you. It happens here in the US where a shop will refuse customer service because of their actions at other shops.
Personally, I would say the repair isn't that difficult if it's a bad sensor. The issue might be that the part isn't available, or they are booked out (should give preference to their sales customers but that's a different issue).
Good luck with it.

Well, the repair times are about right with the way things are these days. I know of shops that wait 2-3 weeks just to get a car into the shop, most are booking appointments a month or more out. Then getting the parts is even more fun, used to be you could get parts in at most 2 days, now the normal time is a week going out to a month or more for OEM parts.
As for the shop, not knowing about an issue that is unfortunately common. The way it normally works is that you call up about a problem, the person answering the phone transfers you to service. The one you talk to there isn't a technician, he's a paper shuffler who is supposed to write down all the information you give and ask questions to understand any problems. So, you call in saying the ABS light is on and the speedometer isn't working, the adviser writes down ABS light and figures that it's a speed sensor and doesn't write down the speedometer part. They hand that off to the shop foreman who sees ABS light and figures which tech does best with that and writes it as a service ticket. The tech then does a diagnostic on it and discovers it has a bad speed sensor and puts the order for the parts. Which could take a while to get there.
In your case they were two weeks out, which is normal in a busy shop. Then the service writer you talked to on the phone never mentioned the speedometer issue, that throws a wrench into the job because it could be a different tech who does wiring faults and he is out for some reason. So, you get upset and think they are worthless when in reality they are just trying to do their jobs.
As for the refund stuff, that isn't how it works here in the US. Under most of the lemon laws here you have to allow them three tries at the repair before you can do anything. Not saying they are doing good or bad, just that I know how bad it is right now in the auto industry.

Well, using your vehicle and assuming the issue is a bad speed sensor the actual diagnostic and replacement of the sensor shouldn't take much over 2-3 hours. The thing then becomes if the needed part is in stock. I'm currently waiting on a part for a Liberty that has been on back order for 3 weeks as of today. I am currently scouring salvage yards for a good used one. I picked up a used engine to install in my wife's car because nobody has a remanufactured in stock and even if I sent them hers as a core, they expect a two week turn around if it doesn't need machine work. Just a mess at this time.

Hard to tell what the cause was, any rock chips or other damage? Maybe call them about it. Every shop handles things like that differently.
As for the parts, the entire global supply chain is a mess at the moment. I am waiting on parts for 3 vehicles at the moment. One of them was described as being on galactic backorder with currently a 4 month wait. I know of shops that are doing diagnostic work and then turning away customers because of the lack of parts, and those are on 1-2 year old vehicles.

Hard to say without seeing it up close, could be from a rock chip that didn't get noticed and spread as the interior temperature changed or someone could have shot it with something like a bb gun or something like that as well. Glass really isn't that hard to damage. In shops around here the shop insurance on loaner cars takes care of it. But it depends on the local laws as well. That's why I would call them and let them know about it. Shows you are being honest with them.

That depends on what the warranty covers. Most are somewhat spotty in coverage. I would go through what they do and don't cover. That is the same with new cars. They will say something like 60K bumper to bumper (with exclusions) that last bit is what can get you in trouble. So, say you drive the car hard and wear out the brakes in 40K, those won't be covered as they are a wear item. Now if you had tried driving it prior to buying it and the brakes had been smoking hot, they would cover that. In this case it depends on what they cover. Without seeing the agreement, I can't say.

Good to hear they stood behind the car. Thank you for using 2CcarPros.