You are correct. Someone is looking to blame anyone else for their problem. Connecting the cables backward would have instantly blown a lot of fuses. There is no way possible they could have driven the vehicle for a few feet, let alone days or weeks. Even if forced to engage, the starter motor would have run backward. Its over-running clutch wouldn't even have spun the engine.
If your customer doesn't believe you, have them post the problem here, and include all the details and chain of events.
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Wednesday, February 17th, 2016 AT 8:30 AM