I looked in several places for an answer. Just first hand experiences and nothing about it in the references I have as being a factory defect.
This video goes hand in hand with one of the suggestions in our "Repair Guides" (top of our pages). This video is concerning a 2005 model, in other instances, they said they had earlier models and when left to sit overnight stopped working, the mallet did!
Eventually, I see this not working, like in the middle of Bear pass Colorado, minus 12 degrees, and it be only you and your mother-in-law on board.
https://www.youtube.com/watch?v=9919jE9gVr8
This, at minimum, may show you how hard to whack, insure the key is seated each time. don't need a broken or bent key too!
Until you can get the cylinder replaced, keep a rubber mallet on board!
The Medic
Monday, January 18th, 2021 AT 1:02 PM