Hello,
The heater and air conditioner system in your car is dual zone so the fact that both sides are not working leads me to believe you have one of two problems happening. The first check would be coolant level becasue if it is low the heater core will go dry causing the heater not to work. Here is a video to help you check the level.
https://youtu.be/GSE9skKnOgY
If the level is okay the next place I would check is the mode door actuator which controls the air conditioner and heater functions.
Here is a guide that will give you an idea of what I am talking about
https://www.2carpros.com/articles/replace-blend-door-motor
This guide can help as well
https://www.2carpros.com/articles/car-heater-not-working
Here is the blend door locations for your car (below)
Insert a 3/8 allen wrench into the actuator mode control cam interface drive gear (1), and rotate the mode control cam to the maximum counter clockwise travel position to set to the vent mode.
I have all of the actuators locations in case someone else needs them that visits this post.
Check out the diagrams (Below)
Let us know what happens and please upload pictures or videos of the problem.
Cheers, Ken
Images (Click to make bigger)
SPONSORED LINKS
Sunday, December 31st, 2017 AT 12:20 PM