This is most always due to the blend door actuator has failed.
Here is a guide that will help with replacing this in general:
https://www.2carpros.com/articles/replace-blend-door-motor
The thumping noise that you are hearing is the actuator trying to move to the proper place. So unfortunately the only correction is to replace it.
Here is a video that will help as well but it is basically the same info:
https://youtu.be/tY6M92fA2ug
Below is the process from the manual that will help with the remaining detail needed to replace it.
Please let us know what questions you have with this.
Thanks
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Sunday, August 1st, 2021 AT 6:36 PM