Electric power steering stopped working?

LADYJ19801

MEMBER
2012 FORD FUSION
2.5L
3 CYL
4WD
AUTOMATIC
154,380 MILES

My car listed above's electric power steering went out in my car. The steering wheel is locked, and I can't drive it. It won't accelerate or do anything. On the dashboard it says power assist service now. I don't know what it is, one mechanic said rack pinion, and another said ignition lock cylinder. I need help please.

1 Reply

JACOBANDNICKOLAS

MECHANIC
109,755 POSTS

Hi,

The message can be the result of a few things. To assume it is one thing is not a great way to diagnose the issue. I'm not sure why someone told you it was the steering wheel lock.

What really needs to be done is to scan the can-bus system for codes.

CAN stands for controller area network. Basically, the different computers/modules are tied together via a few wires. This type of scan will retrieve codes regardless of the module storing them.

Here is a link that explains how it's done:

https://www.2carpros.com/articles/can-scan-controller-area-network-easy

If I had your vehicle in my shop, this is where I would start. This type of scan will eliminate things and point you in the right direction for repair.

Let me know what I can do to help or if you have other questions.

Take care,

Joe