Chances are you are looking for a vacuum leak in this case. Check under the dash and the hood for leaks. The vent doors are actuated by vacuum. If the vacuum pressure is too low, it won't switch.
Let me know what you find.
Joe
NOTE: If you are lucky, with the engine running you may hear a hissing from a leak.
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Monday, February 4th, 2019 AT 6:11 PM