HI there,
Thank you for the donation,
An Estimate is normally a very close approximation of the actual cost, a quote should be the exact amount, often you can allow around 10% variation on an estimate and this is normally quite acceptable, but they had no right to do extra expensive repairs with out your approval, you are quite with in your rights to refuse to pay any more than 10% of their estimated cost.
Mark (mhpautos)
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Wednesday, May 26th, 2010 AT 11:14 PM