Hello,
It sounds like the player has gone bad. the easiest thing to do it replace it with an aftermarket or used unit. Here is how to do the replacement in the video (similar car) and in the diagrams below for your car:
https://youtu.be/1bIa3jdJWVQ
Can you please shoot a quick video with your phone so we can see what's going on? that would be great. You can upload it here with your response. Check out the diagrams (below). Please let us know if you need anything else to get the problem fixed.
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Monday, May 18th, 2020 AT 12:27 PM