My engine will not crank over - bad starter?

Good evening.

The first thing I would do is charge the battery. After it is charged, load test it with a voltmeter. You should have 12.6 volts.

Then start the engine and check the charge rate. It sounds like you have a charging system issue.

Roy

https://www.2carpros.com/articles/how-to-charge-your-car-battery

https://www.2carpros.com/articles/car-battery-load-test

https://www.2carpros.com/articles/how-to-check-a-car-alternator

https://www.2carpros.com/articles/how-to-replace-an-alternator

The first thing is to determine the actual failure. Once that is determined then I can give you a price range.

A diagnostic by a competent shop should run about $25.00.

Roy

Seeing as this is a hybrid, you cant just jump start it, it has a 12 volt, 36 volt and 300 volt system. The systems on a hybrid are different you need a tech 2 and a battery charger, you will need to activate the jump assist.A severely depleted hybrid drive motor battery may not have sufficient energy needed to crank/start the engine. In this case a scan tool may be used to place the accessory power module (APM) in a special operating mode called Jump Assist. The Jump Assist function allows on vehicle charging of the hybrid drive motor batteries using the 12 volt DC vehicle system.

Operating Functions
In Jump Assist the APM converts the 12 volt DC to high voltage (HV) DC. The high voltage DC can then charge the hybrid drive motor batteries. During this mode of operation the APM and vehicle systems may draw up to 80 amps of current from the vehicles 12 volt DC system. An external 12 volt DC battery charger is required during the Jump Assist mode. In order to guarantee a successful engine start, approximately 20 percent state of charge (SOC) in the hybrid drive motor battery is recommended. Refer to Jump Assist. A successful Jump Assist can be expected to take an extended period of time not less than 20 minutes. Might just want to take it to the dealer.

Hey MO-SAN,

If the engine starts without the remote start feature then the remote start module is not working, have you checked the fuses in the PDC? if all are good then the module itself sounds like it has failed.

Here is a guide to check the fuse

https://youtu.be/qrjjmGpXxsI

Let us know what you find

Best, Ken

It is done through the body control module behind lh side of dash only a dealer will be able to program that.

You are welcome we are here anytime to help, and any problem solved will help get people back on the road.

This sounds like the starter is having problems or the battery needs to be load tested these guides can help us fix it.

https://www.2carpros.com/articles/starter-not-working-repair

and

https://www.2carpros.com/articles/car-battery-load-test

Please run down these guides and report back.

So the starter won't turn the engine over?Do you have a multimeter to do some testing?

This guide can help

https://www.2carpros.com/articles/starter-not-working-repair

Please run down this guide and report back.

So have you have you had the battery tested and made sure the battery cables are clean and tight?Also you will need a multimeter or a test light at the very least to diagnose this. The security light isn't on or flashing is it?