Hello again,
Okay, you have battery voltage at the starter, so I'm thinking that the starter is bad out of the box, But your battery voltage is a little low. If you can, try to jump start your vehicle. I have included a link below if you are not familiar with how to do this below.
https://www.2carpros.com/articles/how-to-jump-start-car-battery-using-jumper-cables
If a jump start isn't possible, you can take your battery to a auto parts store, like AutoZone, and they will load test it for free. If you are able to try a jump start and it still does nothing or your battery tests good, then your vehicle's starter has failed and it is bad out of the box. Please let us know how everything turns out.
Thanks,
Alex
2CarPros
Tuesday, June 29th, 2021 AT 9:13 AM