Hi Tracy, it's our pleasure to help.
The actuator would be the blend door actuator. It's located behind the glove box. I'll post a diagram and instructions below. Let me know if manually moving it helps.
AIR MIX DOOR MOTOR : Removal and Installation
REMOVAL
1. Remove the glove box assembly. Refer to "Removal and Installation" See: Glove Compartment > Removal and Replacement > Removal and Installation.
2. Remove the upper floor connecting duct (RH). Refer to "Exploded View" See: Housing Assembly HVAC > Removal and Replacement > Exploded View.
3. Disconnect the harness connector from the air mix door motor.
4. Remove the air mix door motor screws and the air mix door motor.
INSTALLATION
Installation is in the reverse order of removal.
GLOVE BOX ASSEMBLY
Removal and Installation
REMOVAL
1. Remove the instrument side finisher RH using a suitable tool.
2. Remove the glove box assembly (1) upper screws (A).
3. Remove the glove box assembly lower screws (A).
4. Disconnect the harness connectors from the trunk switch and glove box lamp, then remove the glove box assembly.
INSTALLATION
Installation is in the reverse order of removal.
Images (Click to make bigger)
Monday, May 24th, 2021 AT 7:15 PM
(Merged)