Hello,
Shifting hard when it is hot can be due to contaminated transmission fluid. If the fluid is contaminated it won't be able to cool the transmission as efficiently which can lead to hard shifts. Also keep in mind that as the component of the transmission wears off this issue can worsen.
https://www.2carpros.com/articles/automatic-transmission-problems
Changing the fluid by removing the transmission pan, and replacing the filter is good maintenance. It is a good idea to do this if the fluid is dirty.
https://www.2carpros.com/articles/how-to-service-an-automatic-transmission
If you still have this issue after the fluid change and being at the correct level. It is possible that the transmission will need overhauling.
Please let me know if you have any questions.
Thank you.
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Thursday, January 6th, 2022 AT 9:38 PM