When you talk with the people in the service department you are talking with people who are trained in working with customers, not with cars. They have rarely been there more than a few years. What they ARE familiar with is typing the mechanics' "stories" into the computer after the car has been repaired. Everything done to a car is documented by the mechanic. That is how they get paid. Until recently, the mechanic hand-wrote that story on the back of the repair order. When he turned it in, the service adviser you spoke with entered that information into the computer so it could generate a bill. That is how they know about many of the common problems. It also explains why they haven't heard of the procedure you asked about. That goes back to the early '90s and those cars were still coming in for service for a few more years. The people you spoke with most likely weren't working there at that time.
You will have better luck going right to the dealership and speaking with their transmission expert or any other mechanic who was there in the '90s. Another place that can help is a transmission specialty shop. They will have either the Chrysler scanners or some other one that can access the Transmission Computer.
Friday, February 25th, 2011 AT 2:39 AM