Hello,
If you can you please shoot a quick video with your phone so we can see what's going on, that would be great. You can upload it here with your response. This video shows how to scan the can for issues.
https://youtu.be/InIlnsjOVFA
Have you checked fuse #41 for power in the central junction box behind the kick panel?
https://www.2carpros.com/articles/how-to-check-a-car-fuse
If there is no power the computer wont communicate. Check out the diagrams (below). Please let us know what you find. We are interested to see what it is.
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Tuesday, January 29th, 2019 AT 12:54 PM