Hi Christen,
The mode door actuator controls the distribution of the air. Basically, this is an actuator that moves a door inside the HVAC housing that directs the air to whichever vents you chose.
Sounds like this has failed. Unfortunately, they are pretty common. Here is the procedure on how to replace it:
https://www.2carpros.com/articles/air-vents-stay-in-the-defrost-position
Please review this material and let me know if you have any questions.
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Saturday, May 11th, 2019 AT 5:13 PM