Hello,
This is common when one or more cells have shorted out inside the hybrid battery pack. here is a guide that shows whats inside and instructions on how to replace the the battery in the diagrams with the exploded view as well so you can see how it works:
https://www.2carpros.com/articles/hybrid-battery-information
Make sure you wear insulated gloves when working with the hybrid battery. The Hybrid battery is heavy and you might need a hoist to lift it out. Also this is a high voltage system and you must follow the directions or personal injury can occur.
Check out the diagrams (below). Please let us know what happens.
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Monday, August 5th, 2019 AT 1:08 PM