Hi,
If the battery is weak, it can cause a problem. Have you confirmed the batteries are both charged? Does anything electrical on the vehicle work? For example, the lights, interior lights, radio, and so on?
Here is a quick easy to load test a battery to determine if it needs charged or is bad:
https://www.2carpros.com/articles/car-battery-load-test
Let me know.
Joe
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Friday, January 24th, 2020 AT 9:31 PM