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Sunroof will not close

Tiny
BARTHELJ
  • MEMBER
  • 2014 FORD EXPLORER
  • 3.5L
  • V6
  • 4WD
  • AUTOMATIC
  • 65,000 MILES
Hello, we had issues with water getting into the switch controls of the overhead console. The vent popped open but now it wont close. The shade works so cant believe it would be the motor? We tested fuse 8 and 38 they seem to be fine. Question is, is there a way to see if it is the motor or maybe the overhead switch assembly? Any other suggestions?
Thanks !
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Friday, June 7th, 2019 AT 7:54 AM

12 Replies

Tiny
SCGRANTURISMO
  • MECHANIC
  • 4,897 POSTS
Hello,

In the diagrams down below I have included a symptom related chart for your vehicle's moon roof. If you could go through it and determine which pinpoint test is closest to your vehicle's problem and let us know, we can get that pinpoint test out to you. I also included pinpoint test C along because it fits as best as I can gather your vehicle's issue. Please get back to us if another pinpoint test is better or how things turn out.

Thanks,
Alex
2CarPros
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Friday, June 7th, 2019 AT 8:18 AM
Tiny
BARTHELJ
  • MEMBER
  • 6 POSTS
Pinpoint test C looks accurate. Do you send me something that I can click the links within the document? I cannot test the slider until the vent is closed. I feel it is the switch as there is no dimming or sound when I click the vent or slide switch. Only the shade switch works.
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Friday, June 7th, 2019 AT 8:27 AM
Tiny
SCGRANTURISMO
  • MECHANIC
  • 4,897 POSTS
Hello again,

Unfortunately I can't send a link like that with this material, but if you tell me what link you want to go to, I will be happy to get the information and send it along to you.

Thanks,
Alex
2CarPros
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Friday, June 7th, 2019 AT 8:56 AM
Tiny
BARTHELJ
  • MEMBER
  • 6 POSTS
Sunroof/moon-roof switch removal replacement/roof opening panel control switch.
Thank you!
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Friday, June 7th, 2019 AT 9:04 AM
Tiny
SCGRANTURISMO
  • MECHANIC
  • 4,897 POSTS
Hello again,

I have included the information that you requested in the diagrams down below. Please go through this guide and get back to us with what you are to find out, or if you need any further assistance.

Thanks,
Alex
2CarPros
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Friday, June 7th, 2019 AT 9:47 AM
Tiny
BARTHELJ
  • MEMBER
  • 6 POSTS
Thanks. Will do.
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Friday, June 7th, 2019 AT 10:13 AM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 47,574 POSTS
SCWICKEDSTANG is one of our best! Use 2CarPros anytime, we are here to help. Please tell a friend.
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Monday, June 10th, 2019 AT 2:23 PM
Tiny
BARTHELJ
  • MEMBER
  • 6 POSTS
Well I got another switch and that was not the problem. I am not very confident on testing ohm's on the console cable. Cannot find a video on how to do this. I would think this would be the next step before replacing the motor?
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Tuesday, June 11th, 2019 AT 7:09 AM
Tiny
BARTHELJ
  • MEMBER
  • 6 POSTS
With the new switch, the shade screen still functions, however the vent will still not close. Cannot test the sunroof opening until that closes. :(
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Tuesday, June 11th, 2019 AT 7:10 AM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 47,574 POSTS
An ohms test may not help you these are smart motors which have a small controller attached. Here is a guide to help and the wiring diagrams for the sun roof below so you can see how it works. Check for power at fuse #8.

https://www.2carpros.com/articles/how-to-check-wiring

Check out the diagrams (below). Please let us know what you find. We are interested to see what it is.
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Monday, June 17th, 2019 AT 12:19 PM
Tiny
KIMBERLEYDENISE
  • MEMBER
  • 1 POST
BARTHELJ, what was the end result that fixed your issue? I am having the same issue with the same model Explorer, I was also going to replace the switch controls but curious of your outcome.
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Tuesday, December 15th, 2020 AT 1:38 PM
Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 47,574 POSTS
I don't know if they will respond. can I ask if you have checked the fuses? Here is a guide and the fuse locations below:

https://www.2carpros.com/articles/how-to-check-a-car-fuse

Check out the diagrams (below). Please let us know what you find.
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Tuesday, December 15th, 2020 AT 4:44 PM

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