It sounds like the encoder motor is seized up not tracking correctly. Here is a diagrams so you can remove the motor to see if it is working correctly. Please check it out and get back to me.
Check out the diagrams (below). Please let us know what happens.
Check out the diagrams (below). Please let us know what you find. We are interested to see what it is.
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Monday, April 8th, 2019 AT 1:13 PM