Hello,
Anytime there are shifting issues with the transmission, first you want to make sure that the fluid is at the correct level and in good condition. As low or contaminated fluid can trigger harsh shifting or no shifting at all.
If the fluid is good, it could be a number of internal issues like the shift solenoid or transmission pump.
https://www.2carpros.com/articles/automatic-transmission-problems
Sometimes with shifting issues the check engine light gets illuminated. Is the check engine light on?
If it is, then scanning and retrieving the codes can help with the diagnostics.
https://www.2carpros.com/articles/checking-a-service-engine-soon-or-check-engine-light-on-or-flashing
I have attached the transmission fluid check procedure below for your reference.
Please let me know if you have any questions.
Thank you.
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Tuesday, March 8th, 2022 AT 2:33 PM