It does sound like the cable has broke or come off so I would suggest we start with replacing it unless you get in there and just find you can reattach it.
Either way you are going to have to open it up and find out what is going on in there.
Let us know what you find but here is the process from the manual that will help with this.
Thanks
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Thursday, May 6th, 2021 AT 10:41 AM
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