Hi,
To check the fluid level and condition, you need to purchase a special dipstick which is used on many of their vehicles. At the top of the transmission dipstick tube is a cap that is removable. Remove it and then using the tool and following the directions with the tool and directions below, you can check the level.
Pics 1 and 2 are the directions. Pic 3 below is an example of the dipstick you need. I found an inexpensive one on Amazon. The tool's OEM part number is 9336A. Starting with pic 4 are the directions for checking the fluid level and condition.
Note, with the number of miles, I would recommend checking the fluid level and condition prior to service. If it is extremely dirty or has a burnt smell, we may have an internal issue. If it is low, it can cause this issue to happen. If it is very dirty and low, top it off to see if that makes a difference.
One other thought. I would recommend having the car's can-bus scanned for diagnostic trouble codes. There may be a sensor, solenoid, or actuator issue.
Let me know if this helps.
Take care,
Joe
See pics below
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Friday, October 27th, 2023 AT 9:16 PM