Hi,
Please understand, Toyota doesn't provide this model in the US, so I have no specifics related to it. However, I will try my best to help. Also, I believe here it is the Yaris, so that is what I will use as a reference.
First, have you checked the basics such as if the fluid is full and clean?
https://www.2carpros.com/articles/how-to-check-and-add-transmission-fluid
When you shift to drive or reverse, does the indicator show the correct gear and does the shifter feel normal, or does it feel loose? If it feels odd, check to see if the cable is properly moving the shift lever on the transmission. Make sure it is tight and properly mounted. See pic below
Let me know that. Also, here is a link that you may find of interest:.
https://www.2carpros.com/articles/how-to-diagnose-and-fix-an-automatic-transmission-that-wont-engage-gears
Let me know.
Joe
See pic below.
Image (Click to make bigger)
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Thursday, February 1st, 2024 AT 7:20 PM