Welcome to 2CarPros.
Did you check all connections at the amp? It is located to the right of the I/P behind the compartment box. See picture 1.
Check to make sure nothing is loose and the plugs are tightly connected. Also, two additional pictures which are of the plugs and what each pin is for.
Let me know if this helps.
Joe
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Tuesday, June 4th, 2019 AT 9:01 PM