Steering wheel controls not working

2014 MAZDA CX-9

117,334 MILES • 6 CYL • AUTOMATIC

THEBROKENMAZADA

MEMBER
2 POSTS

I just had the engine replaced and now none of the controls on the steering wheel work (cruise, phone, audio, horn).
What could have caused this and is it expensive to fix?

Jun 10, 2019 at 6:11 AM

STRAILER

✓ASE Certified Mechanic
54,832 POSTS

So what it sounds like happened is the when they were doing the engine work they disconnected the steering and turned the steering wheel which destroyed the clock spring in the steering wheel. here is a guide to show you what you are in for to fix it and diagrams below to show you on your car. Is the airbag light on as well?

https://www.2carpros.com/articles/steering-wheel-clock-spring-removal

Check out the diagrams (below). Please let us know what happens.

Images (Click to enlarge)

Professional Diagram for 2CarPros Members
Click here to log in and view diagram.

Jun 11, 2019 at 11:14 AM

THEBROKENMAZADA

MEMBER
2 POSTS

Yes, the airbag light is flashing. Is it unreasonable to go back to the mechanic and try and hold him accountable? Seeing as how there was not this issue prior to the engine work.

Jun 11, 2019 at 11:43 AM

STRAILER

✓ASE Certified Mechanic
54,832 POSTS

Yep, tell them what happened and see what they say, I can help if needed.

Jun 12, 2019 at 10:44 AM