Steering wheel audio controls not working properly

Tiny
PSJ011777
  • MEMBER
  • 2014 KIA SORENTO
  • 6 CYL
  • 4WD
  • AUTOMATIC
  • 70,000 MILES
The mute, mode, volume + or -, change presets and voice listening do not work correctly unless you're turning the steering wheel. Once you're going straight they all change to a different function. I've hit the reset on the front and that didn't work, it didn't actually delete the settings and start anew, I've removed the negative battery cable for 10 minutes and still nothing. I've also removed and replace the fuse in the fuse box next to the steering wheel. There are no codes at all.
Sunday, September 29th, 2019 AT 6:05 PM

1 Reply

Tiny
KEN L
  • MASTER CERTIFIED MECHANIC
  • 47,536 POSTS
Hello,

This is common when the clock spring behind the steering wheel goes out. Here are the instructions on how to replace it in the diagrams below. Check out the diagrams (below). Please let us know what happens.
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Tuesday, October 1st, 2019 AT 12:44 PM

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