Hi,
This new of a truck is still under warranty so clearly the things that have been done where done by a dealer?
If so, they need to make sure they report this issue to Ford. This system is not just a mechanical pump and rack and pinion. This is now electronically controlled and they vary the amount of power assist based on a lot of sensor inputs. This sounds like the control module is causing an issue in the assist.
If I am correct, then either the module will need to be replaced or possibly a sensor that is giving the module incorrect info. Either way, you need contact Ford directly and report the issue. They will ensure the dealer has started a technical assistance case which will engage engineering in they need too.
Unfortunately, with vehicles these days they are a full of computers and we don't have the ability to properly diagnose them in our driveway unless we have the proper scan tool.
Let me know if there is more detail that some of this has been done and we can work through it but what we can do is limited plus you want to make sure the dealer is doing the work so that your warranty remains unrestricted.
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Sunday, September 15th, 2019 AT 12:31 PM