My starter is not working to crank the engine over?

No. A jump-start overcomes a drained or weak battery, not a bad starter.

Now, to add a little color to the story, starters can fail in multiple ways. One of them is to develop a break in one of the two coils of wire in the starter solenoid. The electromagnetic fields of both coils are needed to engage the starter, then switch it on, but once engaged, only one of them is needed to hold it engaged while it's cranking the engine. One coil alone is usually not strong enough to pull the starter into engagement, but, with a jump-start, the system voltage in the assisting car is higher, and it might be just enough to get the bad starter to engage. That will provide an incorrect clue that that starter is okay.

You did not list any details about your car. If it has a manual transmission, it can be push-started to get the engine started.

https://www.2carpros.com/articles/car-battery-load-test

and

https://www.2carpros.com/articles/how-to-replace-a-car-battery

Nice work, we are here to help, please use 2CarPros anytime.
Cheers, Ken

I have to agree with the person from the Honda dealer. It sounds like the security system is kicking in and not allowing it to start. If you have a spare key, try it. If it still doesn't work try this guide to rest it.

https://www.2carpros.com/articles/how-to-reset-a-security-system

Please run down this guide and report back.

Hi,

It sounds like the battery is out. These guides can help us fix it

https://www.2carpros.com/articles/starter-not-working-repair

and

https://www.2carpros.com/articles/car-battery-load-test

Please run down these guides and report back.

Hi and thanks for using 2carpros.com

I have a couple questions. First, the last time it ran, were there any issues? If timing has jumped, it can cause this, so that's why I ask. If not, it sounds like you may have a bad starter. If it is turning slowly and the battery is good, confirm that battery terminals are clean and tight. Also, make sure the grounds from the battery are attached to the engine and body. They must be clean and tight too.

Here are a couple links that you may find helpful. Note: I am questioning the starter because the battery is good and it seems you checked the electrical components. That leaves the starter, unless there were engine problems prior to this. Also, let me know how the battery was checked. Was it load tested? I will attach a link that shows how to do it.

https://www.2carpros.com/articles/everything-goes-dead-when-engine-is-cranked

https://www.2carpros.com/articles/car-battery-load-test

https://www.2carpros.com/articles/symptoms-of-a-bad-car-battery

https://www.2carpros.com/articles/car-cranks-but-wont-start

Let me know if this helps. If you answer the questions I listed, it will make it easier for me to help diagnose the problem.

Take care,

Joe

Hi,

What noise does it make when you turn the key? Does it actually turn over or does it just click? Maybe get a video of what it does when you are starting it because that will help us get on the same page.

Let me know and we can go from there. Thanks

Put a socket and breaker bar on the crankshaft pulley and make sure the engine turns over. That noise is the starter gear bouncing on the flex plate (the toothed gear wheel that turns the engine when the starter turns). If the engine is locked up it will do this so we need to make sure you can spin the engine by hand.

Hi kevinjess915,

Test the battery. Some maintenance free batteries would show a full charge but when high rate discharge are required, they fail. Try using a jumper and see if problem goes away.

Check the ground circuit connections, especially the one from the battery to the transmission. When they are insecure, the problem would occur. Check for frayed ground cables.

Ticking starter indicates insufficient power from the battery.