Hi,
So just so I understand, the engine doesn't start with the remote start feature but it does start normally?
If just the remote start feature does not work, this could be a number of things that are preventing the start. It could be the hood ajar switch or a door switch. There are a number of other things that could prevent the remote start but if the vehicle won't start with the ignition either, then yes, it could be the starter.
Maybe getting a video of what is happening would help clear up what is happening.
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Thursday, August 22nd, 2019 AT 2:00 PM