Will not crank with key

2004 MERCURY MOUNTAINEER
150,000 MILES • 4.0L • 6 CYL • 4WD • AUTOMATIC
Avatar
DRAMP
  • MEMBER
  • 1 POST
Jumping starter with wire will crank. Key won’t crank. Replaced starter and have same problem. I cannot locate a relay or fuse as not on panel and don’t have owners manual. Diagrams I’ve found online don’t seem to be correct..
Aug 3, 2019 at 11:12 AM
Advertisement
Avatar
KASEKENNY
  • ✓ASE Certified Mechanic
  • 18,907 POSTS
  • ASE Certified Mechanic
Hi Dramp,

I attached the location of the starter relay. It is in the battery junction box under the hood.

Let me know if you need more help but I would agree this sounds like the issue. Thanks
Image (Click to enlarge)
Professional Diagram for 2CarPros Members
Click here to log in and view diagram.
Aug 3, 2019 at 11:32 AM
Join 2CarPros for free, one of the most advanced car repair communities on the internet. From first-time drivers to seasoned mechanics, everyone is welcome to reply, share details, and get better answers. You can add a temporary image or video first; uploads are limited to 20 MB.
Ask a Free Question
Repair Safety Notice: This information is for general instructional purposes only. Vehicle repair can be dangerous. Verify all information, follow manufacturer service procedures, use proper tools and safety equipment, and consult a qualified repair shop when needed.