The radio has power but no sound?

SHHBB

MEMBER
2008 CADILLAC SRX
3.6L
6 CYL
2WD
AUTOMATIC
117,200 MILES

I’ve already replaced the amp and still I have no door chime clicking from the turn signal nor any sound, a couple days ago my radio started cutting in and out. Is it the radio or amp that is bad?

Thursday, August 1st, 2024 AT 10:18 PM

3 Replies

KEN L

MASTER CERTIFIED MECHANIC
45,632 POSTS

If the lights are coming on for the radio and you have no sound, then the pre-amp inside the radio has probably gone out. But let's check the fuses before we replace the radio.

Here is a guide to help:

https://www.2carpros.com/articles/how-to-check-a-car-fuse

Please check the radio fuse in the under-hood fuse panel, the AMP fuse and RSA/RSE fuse in the fuse panel under the carpet near the rear seat. Also, I have seen the clock spring/spiral wire go bad, can I ask if the steering wheel control is working? The location of the fuses are listed in the images below. Check out the images (below). Please let us know what happens.

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Friday, August 2nd, 2024 AT 10:31 AM

SHHBB

MEMBER
2 POSTS

None of the fuses are blown and all controls on the wheel work, I think it might be the pre-amp in the radio. I've already ordered a new one and I'll update this when I receive and put the new one in.

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Friday, August 2nd, 2024 AT 3:25 PM

KEN L