Unfortunately, there are not many options past using this tool. The only other option is to remove the head and extract it with the head on a bench.
Clearly that is not the best thing we should keep trying with this tool. The only two things that I have seen give trouble using this is when you are not turning left. Or the first part of the tool that pushes the porcelain down does not push it down far enough.
Did you run that all the way down to its full travel so that you push the porcelain all the way out of the way? It will make noise when pushing it out of the way so that is okay. Keep cranking on it until it completely bottoms out.
Then when you are using the extraction part of the tool, make sure the nut with the plastic washer is all the to the top of the threads. Otherwise, it will stop the extraction portion of it before it touches the porcelain.
Then when you are tightening that nut, it is left hand thread as well.
I included some pictures to illustrate what I am talking about.
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Monday, January 17th, 2022 AT 3:23 PM